Senior Pharmacy Care Technician – UnitedHealth Group

Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.SM

As a Senior Pharmacy Care Technician, you will interact with providers, pharmacies, and members to review and advise on medication adherence strategies and solutions. This is your opportunity to join a practice-based clinical team with a focus on clinical and business collaboration. You will find an incredible team culture that provides opportunities to learn and evolve every day.

Employees in this position will work as critical part of the Quality Field Operations team, aligning to geographical regions that care for a high volume of Medicare membership. The Senior Pharmacy Care Technician is responsible for supporting care management related pharmacy programs with a focus on improved health outcomes.

If you reside in Pennsylvania, you will enjoy the flexibility to telecommute* as you take on some tough challenges

Primary Responsibilities:
• Collaborate with an integrated health care delivery team for pharmacy related practice quality improvement
• Discuss medication regimens and preventative screenings with members and their care givers
• Assess patients for medication adherence barriers and develop a plan to maximize patients’ medication success through improving or maintaining adherence to medications
• Advise patients on alternate prescription fill strategies of retail versus mail order and options for financial assistance
• Connect members to plan resources
• Coordinate care to ensure members have access to the medications and services they need
• Document member, provider, and pharmacy consultations into internal data base
• Effectively participate in and contribute to staff meetings and other staff development opportunities and interdepartmental work groups
• Identify areas of improvement where systems modifications could result in operational advancements and efficiencies
• Engage with local providers and pharmacies to improve both Part D quality ratings and member outcomes
• Other duties as assigned

Competencies and Best Practice for High Performers:
• Critical thinker-this position will need to evaluate merits of new and innovative ideas and make sound decisions
• Strong Communicator-this role will need to be extremely comfortable presenting program objectives to internal and external parties
• Works effectively in an ambiguous environment, comfortable with a rapidly changing landscape
• High degree of emotional intelligence and attention to detail
• Ability to work independently

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
• High school Diploma/GED (or higher) OR 3+ years of pharmacy technician experience
• 3+ years of pharmacy related experience
• Intermediate level of proficiency with Microsoft Office
• Ability to travel 25% of the time

Preferred Qualifications:
• Health Plan (Managed Care) experience
• MTM (Medication Therapy Management) experience
• HEDIS and CMS star rating experience
• Active and unrestricted Pharmacy Technician License in the state of Pennsylvania
• National Pharmacy Technician Certification (PTCB)

Soft Skills
• Highly motivated and works with minimal guidance
• Excellent verbal and written communications skills in English
• Demonstrated ability to perform effective active listening skills to empathize with the customer in order to develop a trust and respect
• Demonstrated ability to take responsibility and internally driven to accomplish goals and recognize what needs to be done to achieve a goal(s)
• Demonstrated ability to turn situations around and go above and beyond to meet the needs of the customer

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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