FL Blue Medicare- Medication Adherence Tech. – GuideWell

Job Description

Job Summary

The pharmacy technician is responsible for making phones calls to members to support them with getting their prescriptions refilled. Responsibilities also include identification of medication adherence barriers and assisting with resolution of the identified barrier. The technician will work with the medication adherence team to support achievement of the overall pharmacy Stars goal.
• Acts as a liaison (SME) between the Medicare members and the plan to improve medication adherence and support achievement of the plan’s Stars goals.

• Manage daily reports and call lists that identify members needing a prescription refill

• Initiate phone calls to members to encourage them to refill their prescriptions. Research alternative phone numbers for members

when unable to reach due to inaccurate contact information,

• Manage daily reports and call lists that identify members needing a prescription refill

• Initiate phone calls to members to encourage them to refill their prescriptions. Build rapport, influence members and their care

givers to improve adherence with prescribed medications

• Identify and address barriers preventing members from being adherent with their medications

• Identify adherence issues that require escalation to a pharmacist and facilitate the escalation process

• Record member interventions

• Support the medication adherence pharmacists with adhoc outreach as needed

• Effectively manage internal and external communications

• Collaborate with the MTM team, other pharmacy and Stars team members to achieve the Stars goals

• Contact pharmacies or doctor’s offices to facilitate getting the prescription refills as needed

• Identify and address barriers preventing members from being adherent with their medications

• Identify adherence issues that require escalation to a pharmacist and facilitate the escalation process

• Record member interventions

• Support the medication adherence pharmacists with adhoc outreach as needed

• Research alternative phone numbers for members when unable to reach due to inaccurate contact information

• Effectively manage internal and external communications

• Collaborate with the MTM team, other pharmacy and Stars team members to achieve the Stars goals

• Build rapport, influence members and their care givers to improve adherence with prescribed medications

• Contact pharmacies or doctor’s offices to facilitate getting the prescription refills as needed

Required Work Experience

5+ years related work experience. Experience Details: Pharmacy work experience and managing Medicare programs

Required Management Experience

No supervisory/management experience required

Required Education

High school diploma or GED

Required Licenses and Certifications

CPT – Cert Pharmacy Tech Upon Hire

Additional Required Qualifications

Direct pharmacy experience. Direct experience managing Medicare programs.

General Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.

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